Question:
Do I need a different pair of these for every pair of shoes like dress shoes, tennis shoes or my work shoes?
Answer:
No, not at all. These pads are applied directly to the skin so that you really only need one pair at a time for all shoes. If you're looking for a gel pad that can be applied to the shoe, you might want to take a peek at our arch cookies. Arch cookies are a gel pad that will adhere to the shoe but they are intended to be placed in the shoe and left there permanently.
Question:
How do I know what thickness to order? What is your return policy?
Answer:
It just depends on how much arch support you need, and whether an 1/8 inch would be enough support. If you aren't sure, you might want to purchase both thicknesses, or just start with the 1/8 inch one and see if it makes a difference. Gel items are non-returnable. We are unable to accept returns on gel products due to our compliance with health and saftey regulations.
Question:
Are these pads thicker where they are suppose to hold your arch up?
Answer:
These arch pads are actually flat, and have the same thickness throughout. Our other Arch Cookies thicken in the middle of the arch.
Question:
I live in dorm and use a public shower so i wear flip flops in the shower. Can I wear the arch pads in the shower?
Answer:
I do not think thatthey are meant to be worn in the shower- the amount of water they are exposed to in a shower setting would adversely affect the adhesive. I would suggest you take them off when showering and put them back on when your feet are dry.
Question:
My 14 yr old daughter has flat feet. Has had a problem with posterial tendon disfunction in one foot - stage 1. She likes to wear sandals. Are there any supports that would work?
Answer:
For stage 1 PTTD the Dr. Jill Arch Pads may help. But their use in sandals is going to be ‘iffy’. They’d be best used in a shoe with a medial wall (lace up shoe) so that the arch pad could rest against the medial wall of the shoe. Another consideration would be to have the sandals modified by a local orthotics and prosthetics shop or a shoe repair shop. They might be able to match a small arch cookie with the color of the sandal. And lastly, some sandals are going to come with an arch support built in. Examples of such shoes would include Birkenstock and Naot.
More questions? You can find additional answers in our customer support portal or simply click chat at the top of the page.
